Operator playbook
Troubleshooting
Diagnose the most common portal, mobile, email, image and connection-test problems without weakening security controls.
Recommended first
The captive portal does not open
Check the selected SSID, portal assignment, pre-authorization entries and phone reconnection behaviour in a safe order.
The captive portal does not open
Check the selected SSID, portal assignment, pre-authorization entries and phone reconnection behaviour in a safe order.
Read articleThe portal opens but internet access fails
Separate portal rendering from controller or RADIUS authorization, then use the live test milestones to find the failed boundary.
Read articleA phone shows a blank page or mobile data
Understand captive-browser behaviour on iPhone and Android and test ordinary browsing without weakening the walled garden.
Read articleAn image will not upload or display
Check file type, size, browser state and private upload delivery while keeping storage permissions secure.
Read articleNeed a setup checked?
Share your venue, router model and where you got stuck. We will help you avoid the wrong setup path.