Help Centre
Clear answers from first setup to daily growth
Step-by-step guidance for Guest WiFi, compatible hardware, campaigns, reviews, privacy, billing and the problems a busy venue actually encounters.
I am setting up for the first time
Create the venue, publish Guest WiFi, connect hardware and finish the real-device test in order.
Open pathI want to understand every feature
See how Guest WiFi, hardware, customers, marketing, reviews and insights work together.
Open pathI need to connect WiFi hardware
Choose the exact WiFi family, copy its values and prove the captive portal before launch.
Open pathSomething is not working
Start from the visible symptom and follow safe checks without weakening portal or network security.
Open pathBrowse by job
Practical guides grouped by what you are trying to do.
43 articles across 11 support areas
Getting started
Create the venue, publish Guest WiFi, connect compatible hardware and complete the first real-device test in the right order.
- Launch your first venue
- Create and publish Guest WiFi
WeefyBox feature guide
Understand the complete customer workspace—from Guest WiFi and hardware to audiences, email, reviews, planning and account controls.
- Explore every key feature
Router setup guides
Connect compatible WiFi hardware with a clear vendor-specific setup guide.
- UniFi captive portal checklist
- Omada controller connection
GDPR guide
Understand guest consent, data exports, erasure requests and the venue/controller relationship.
- Permission recorded clearly
- Exporting a guest profile
Campaign guide
Build audience segments, send compliant messages and measure repeat visits from every campaign.
- Create your first segment
- Send a win-back campaign
Guest WiFi guide
Design, preview, publish and maintain the phone-first journey every guest sees before getting online.
- Design a branded guest journey
- Choose guest details and consent
Guests and audiences
Use profiles, visits, tags and audiences without losing sight of permission, venue access or privacy requests.
- Understand guest profiles and visits
- Create a useful audience
Partner guide
Set up your programme, white-label domains, payouts and repeatable sales process.
- Getting started as a partner
- White-label brand setup
Reviews guide
Connect platforms, request reviews compliantly and recover private feedback cases.
- Connect Google reviews
- Why we do not gate reviews
Account, venues and billing
Manage plans, monthly or annual billing, venue quantity, team access and account security with fewer surprises.
- Choose the right plan
- Switch monthly or annual billing
Troubleshooting
Diagnose the most common portal, mobile, email, image and connection-test problems without weakening security controls.
- The captive portal does not open
- The portal opens but internet access fails
No guide matches that search yet
Try a shorter phrase, or ask support and include the screen, venue and exact step where you became stuck.
Ask supportNot sure where to start?
Send us your venue type, router model and what you are trying to launch. We will point you at the right setup path.