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Step-by-step guide

A phone shows a blank page or mobile data

Understand captive-browser behaviour on iPhone and Android and test ordinary browsing without weakening the walled garden.

Guide 3 of 4 5-10 minute read Operator checklist

Before you change anything

  • Confirm the correct venue
  • Keep current settings handy
  • Test with one device first
Troubleshooting decision path from visible symptom to safe checks and support evidence
Visual map of the workflow. The exact labels shown in your account remain the source of truth.

A phone shows a blank page or mobile data

Phones test captive networks differently from laptops. They may keep mobile data available while the WiFi connection is not yet authorised.

  1. Forget the SSID and reconnect from WiFi settings.
  2. Temporarily disable privacy relay or VPN features that intercept captive checks.
  3. Keep the captive window open until authorization finishes.
  4. If it stays blank, close it and open http://neverssl.com while still joined to the SSID.
  5. Confirm normal HTTPS browsing after the connected screen appears.

The venue should not require guests to permanently disable mobile data. If multiple phones fail while a laptop succeeds, record the device and operating-system versions and contact support.