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Works with Aruba Instant On, TP-Link Omada and Ubiquiti UniFi WiFi families. See compatible hardware

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Step-by-step guide

The captive portal does not open

Check the selected SSID, portal assignment, pre-authorization entries and phone reconnection behaviour in a safe order.

Guide 1 of 4 5-10 minute read Operator checklist

Before you change anything

  • Confirm the correct venue
  • Keep current settings handy
  • Test with one device first
Troubleshooting decision path from visible symptom to safe checks and support evidence
Visual map of the workflow. The exact labels shown in your account remain the source of truth.

The captive portal does not open

Work through these checks in order:

  1. Confirm the phone joined the exact SSID selected in WeefyBox.
  2. Confirm the published Guest WiFi is assigned to the active hardware connection.
  3. Copy the current portal, redirect and pre-authorization values from the hardware setup page.
  4. Forget the network, turn WiFi off and on, then reconnect.
  5. Open a plain HTTP page such as http://neverssl.com to prompt captive-network detection.
  6. Run the WeefyBox live test and note the first incomplete milestone.

Do not broaden the walled garden or disable controller security to force the portal to open.